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FREQUENTLY ASKED QUESTIONS
How long do my shipments take?

If you choose standard shipping it will take between 24-72H. If you choose express shipping it will take between 16-48H.
Are any purchases final and non-refundable?

We cannot accept returns on certain items. They will be clearly marked before purchase.
Why do our equivalents smell and last the same as the originals?

This is because we do not manufacture typical imitations or market equivalents. Our perfumes are classified as "Exact Equivalents," as we use ingredients and proportions of essential oils identical to the originals.
Where are your products manufactured?

Our products are manufactured entirely in Spain. We carefully select our manufacturing partners to ensure high quality and a fair price.
Is shipping free?

Yes, standard shipping is completely free.
How do I make returns?

To request a return, you must contact us via the “Contact” tab in the store.

Once your request is received, we will review it and, if it meets the conditions set out in our return policy, we will send you a shipping label for the return.